Privacy Policy

Creator Labs provides lead reactivation services for B2B SaaS teams. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, book a call, or work with us as a customer or prospect.

We may collect contact information such as name, work email, company name, website, role, booking details, and messages you send to us.

When delivering services, we may process customer-provided CRM data such as lead names, business contact details, company details, lifecycle stage, source, status, engagement history, opt-out status, and notes needed for segmentation, outreach, and reporting.

We may collect limited technical information from website visits, such as device type, browser, pages viewed, referral URL, approximate location, and interactions with booking or contact links, depending on the analytics tools enabled on the site.

We use information to respond to inquiries, schedule calls, evaluate pilot fit, provide services, create lead segments, coordinate outreach, process opt-outs, measure campaign performance, improve our website and services, and maintain security and business records.

Customer CRM data is used for the agreed services and related operational support. We do not sell customer CRM data.

Creator Labs supports reactivation workflows that may include email and SMS. Customers are responsible for confirming that they have the right to contact the relevant leads and for providing suppression, unsubscribe, and consent data where required.

If a person opts out or asks not to be contacted, we will use commercially reasonable efforts to apply that request within the active workflow and coordinate with the customer on any required suppression or deletion steps.

We may share information with service providers that help us operate the website, schedule meetings, manage communications, deliver reactivation workflows, store data, analyze performance, or secure our systems. These providers are permitted to use information only as needed to provide services to us or our customers.

We may also disclose information if required by law, to protect rights and safety, to enforce agreements, or as part of a business transaction such as a merger, financing, or acquisition.

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Customer CRM data used for a pilot can be deleted or returned according to the applicable agreement or written customer request, subject to legal and operational retention requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No online system is completely secure, and customers should avoid sending unnecessary sensitive personal information unless it is required for an agreed engagement.

Depending on where you are located, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. To make a privacy request, contact us at the email below. We may need to verify your request and may direct requests related to customer-controlled CRM data back to the relevant customer.

Creator Labs is based in Vietnam and may work with customers, service providers, and systems in other countries. Information may be processed in countries with data protection laws different from those in your location.

For privacy questions or requests, contact Creator Labs at hi@creator.gg or 116a Ly Thuong Kiet, Thu Dau Mot, Ho Chi Minh, Vietnam.